FAQs
Here are some of the most frequently asked questions on TTTise
Billing.
Open Dashboard → Payments & Billing → Purchase History for your orders. To request an invoice, complete Billing Info, then contact us via the support form with your reference number.
Open Dashboard → Payments & Billing → Billing Info and complete your details. Then contact us via the support form with your order reference number.
Generally no. Digital products and memberships (courses, Market items, and Pro) are final once access or download is granted, except where mandatory PRC law requires otherwise or we fail to deliver as described at checkout for reasons attributable to us. See our Refund Policy.
Checkout uses WeChat Pay. Scan the QR code in the payment modal to complete your order. We do not auto-debit after purchase—renew Pro manually when your period ends.
Pro.
Pro unlocks member discounts on Market and Courses, Pro-exclusive content, a Pro badge, and a showcase gallery on your public profile. Plans start from ¥98/month — compare them on the Plans page.
Benefits depend on your plan. Basic includes Market and course discounts; Professional increases those discounts and Pro content priority. Exact perks are listed on each plan card.
Open Dashboard → Payments & Billing → Pro Membership and end membership early. You keep Pro access until the paid end date. There is no automatic charge to cancel.
We do not auto-renew. Before or after your end date, open the Plans page and pay again with WeChat Pay to extend your membership.
Courses.
Open the course page and purchase it, claim it if it is free, or upgrade to Pro when the course is Pro-exclusive or included with membership. Preview lessons may be available before unlock.
Yes. On free courses, sign in and use Claim for free. Claimed courses appear in My Courses on your Dashboard.
Pro-exclusive courses require an active Pro membership to play the full lessons. Upgrade to Pro from the course page or the Plans page.
Open Dashboard → Asset Library and switch to the Courses tab for purchased, claimed, and Pro-included courses.
Market.
After purchase or a free claim, open the product page and use Download. Purchased assets stay available anytime from your account.
Sign in, open the free product, and use Claim for free. Once claimed, download it from the product page.
Yes. Add Market products to your cart, then checkout in one WeChat Pay payment from the cart drawer.
Yes. Active Pro memberships include Market discounts (for example 30% on Professional). The discounted price appears at checkout when you are signed in as Pro.
Account.
Use Sign Up in the header. A member account is required to purchase, claim free items, download assets, and contact support.
Open the Forgot password page from Log in, enter your email, and follow the reset instructions we send if an account exists.
Use Contact Us after signing in. Each account can submit one support ticket per calendar month. For urgent issues after that, email the address shown on the contact form.